HVAC Front Counter Customer Service / Warehouse Associate
Applicants must be Canadian Citizens or Permanent Residents in order to apply for this position.
Applicants MUST detail HVAC or PLUMBING experience clearly on resume for consideration.
*** Please no agency calls or emails ***
Position Overview
This permanent full-time position will primarily support our Front Counter operations while also assisting with warehouse duties including shipping, receiving, picking orders, inventory organization, and customer pickups.
The successful candidate will be trained on our front counter systems, warehouse operations, and HVAC product knowledge to support the daily needs of contractors and internal staff. Accuracy, teamwork, urgency, and excellent customer service are critical to success in this role.
Key Responsibilities
Front Counter Customer Service Duties
- Assist contractors and customers with HVAC, hydronic, and sheet metal product inquiries
- Process customer sales orders and invoices using the P21 ERP system
- Answer incoming phone calls and respond to customer requests promptly and professionally
- Assist customers with product selection, pricing, availability, warranty information, refunds, and exchanges
- Provide basic technical support and troubleshooting assistance (training provided)
- Prepare and verify orders, pick tickets, purchase orders, and warranty registrations
- Follow up on deliveries, shipments, back-orders, and special orders
- Process customer payments and returns
- Maintain pricing labels, shelf organization, and front counter cleanliness
- Assist with inventory management and communicate low stock levels
- Ensure customers review and sign paperwork before leaving with orders
- Support other branches or departments as required
Warehouse Associate Duties
- Accurately pick and stage orders from pick tickets
- Double-check products, quantities, and serial numbers before shipment
- Load and unload shipments safely using forklifts or manually (up to 75 lbs.)
- Receive and organize incoming inventory into designated warehouse locations
- Assist with transfers between branches using company systems
- Inspect incoming and outgoing shipments for accuracy and damages
- Maintain warehouse cleanliness, organization, and safety standards
- Operate forklifts, pallet jacks, dollies, and warehouse equipment safely
- Report inventory discrepancies, shortages, damages, or equipment issues to management
- Assist with general warehouse duties and daily operational support
- Prioritize order accuracy over speed
Qualifications & Experience
REQUIRED (Must show on your resume)
- Minimum 2 years HVAC or plumbing experience and/or education or field work
- Commercial rooftop HVAC experience required, including familiarity with rooftop unit (RTU) installation, servicing, curb adaptation, and ductwork tie-ins, as well as safe rooftop access and fall protection procedures
- Minimum 3 years customer service, front counter, warehouse, or shipping/receiving experience
- Strong computer skills including MS Office and ERP systems
- Excellent verbal and written English communication skills
- Strong organizational and time management abilities
- Ability to work in a fast-paced environment
- Ability to lift up to 75 lbs.
- Forklift Certification
- Strong attention to detail and accuracy
- Reliable, punctual, and team-oriented attitude
Preferred
- Forklift certification
- Experience with P21 or similar ERP systems
- HVAC wholesale distribution experience
- Valid driver’s licence
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Core Competencies
- Exceptional customer service skills
- Outgoing, confident, and professional attitude
- Accountability and dependability
- Strong problem-solving abilities
- Sense of urgency and multitasking skills
- Teamwork and communication
- Ability to prioritize and stay organized under pressure
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Benefits
- Dental care
- Extended health care
- Vision care
- Life insurance
- Casual dress
- Tuition reimbursement
- Store discount
- On-site parking
Additional Information
As a condition of employment, successful candidates may be required to provide:
- Criminal Police Check
- Work Related References
At Tempco, we are committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the hiring process upon request.
Please apply directly through Indeed with your résumé. Please do not call or email the office directly.
About Us
Tempco Heating & Sheet Metal Inc. is a proud family-owned HVAC wholesale distributor serving contractors across the GTA. For over two decades, we have provided HVAC, hydronic, and sheet metal supplies while building strong relationships with our loyal contractor base.
We are looking for a dependable, customer-focused individual to join our team in a hybrid role that combines Front Counter Customer Service and Warehouse Operations. This position is ideal for someone who enjoys both customer interaction and hands-on warehouse responsibilities in a fast-paced environment.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Experience:
- HVAC or plumbing : 2 years (required)
- Customer service, front counter: 3 years (required)
- Warehouse shipping/receiving: 3 years (preferred)
- Commercial Rooftop: 2 years (preferred)
Language:
- English as your 1st Language (required)
Licence/Certification:
- Forklift Licence (required)
- HVAC G1 or G2 or G3 Gas License (preferred)
Work Location: In person
