Role Description

Interior Health is looking for an experienced Lead, Virtual Care to join our team on a permanent full-time basis. This position offers a flexible work location from within the Interior Health region.

In accordance with the established vision and values of the organization, the Lead, Virtual Care is responsible for identifying, planning, implementing, and supporting applications and electronic processes related to virtual care as they align with Interior Health's (IH) goals and strategies.

The Lead will provide guidance and direction to members of the Digital Health Virtual Care team to support the execution of virtual care requests and the ongoing maintenance of systems supported by the team. The Lead will serve as subject matter expert and, through customer and partner engagement, identify joint initiatives for review and prioritization by the Manager, Virtual Care.

Typical duties and responsibilities:

• Consults with the Manager, Virtual Care and key partners and sets team and individual staff goals and objectives, as they relate to Virtual Care based Digital Health services.
• Ensures information systems, virtual care tools and data services align with organization and program area goals and objectives.
• Provides direction, guidance, consultation, and education to Digital Health Virtual Care staff using effective leadership and communication skills.
• Represents Digital Health and provides technical and procedural recommendations to internal and external partners.
• Leads and participates in committee and team meetings with multiple partner groups to assess virtual care requirements.
• Establishes priorities and collaborates with Operational leads to establish work plans and drive timelines for solutions.
• Leads and coordinates a collaborative team-based approach that incorporates resources from the Interior Health Digital Health department, programs, and vendor partners.
• Leads in the development of organization and/or departmental clinical change management policies and procedures as they relate to Virtual Care.
• Manages, coordinates, and facilitates communication of system change/enhancements.
• Supports the activities of Virtual Care initiatives, including transition of support from new project implementations.
• Builds partnerships with internal partners and manages relationships with vendors, as necessary.
• Works closely with relevant teams internally to ensure alignment and coordination across operations.
• Reviews, evaluates, and monitors requests for Virtual Care projects and initiatives; makes recommendations to the Manager, Virtual Care.
• Develops and manages the operating and capital budgets for the support and implementation of Digital Health Investment Plan (DHIP) projects.
• Responsible for direct operational and project reports as required.
• Maintains a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation.
• Performs other related duties as assigned.

Qualifications

• A Bachelor's degree in Computer Science, Health Information Systems, or a related discipline.
• A minimum of five (5) years of experience in healthcare information systems including responsibility for planning, project management, systems implementation and analysis, and staff development and supervision.
• An equivalent combination of experience and post-secondary education may also be considered.

Requirements

• Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
• Demonstrated ability to manage staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
• Demonstrated ability to manage vendor relationships.
• Demonstrated ability to plan, lead, direct, prioritize, and review related application/project implementation.
• Demonstrated ability to problem-solve and develop solutions as required.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually-changing environment.
• Physical ability to perform the duties of the position.

Benefits

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Salary Range

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE.