Role Description

Staples Professional is the contract business-to-business division of Staples, working with companies of 20 or more employees to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost. In addition to a complete selection of office products, Staples Professional offers:

• Business Interiors by Staples
• Staples Technology Solutions
• Staples Facility Solutions
• Staples Print Solutions
• Staples Promotional Products

Specifically, You Will:

• Manage and resolve customer concerns or problems, providing follow up with customers to assure appropriate action is taken and issues are resolved to the customer’s satisfaction, within department’s standard SLA (Service Level Agreement).
• Effectively utilize systems, tools and processes and gather necessary information from business partners when handling customer inquiries and resolving issues.
• Efficient and accurate management of customer transactional furniture orders, vendor acknowledgements and merchandise returns for customers in both Alpha and CFS systems.
• Verify product costs, order margins and chargeable service fees are accurate and escalate for manager’s approval if outside of guidelines.
• Expedite and process furniture orders, credits and re-bills, replacement parts and returns received via multiple media avenues, entering into the appropriate system with a high level of accuracy and in a timely manner.
• Identify and close sales opportunities, proactively upselling or providing alternative products that meet the customer’s needs through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines.

Qualifications

• Post Secondary Education or equivalent work experience
• Minimum 2 years previous customer service experience required
• Working knowledge of CFS, Alpha or similar Order Management System
• Proficient with MS Office Products and Outlook
• Knowledge of furniture products preferred
• Excellent written and verbal communication skills
• Excellent customer service, interpersonal and problem solving skills

Requirements

• Remote working environment

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

Company Description

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.