Role Description

CAT Members are primarily responsible for mediating and adjudicating disputes in writing through the CAT’s online dispute resolution platform. Members must act in accordance with the CAO’s mission, core values, and governance and accountability documents.

Members are appointed to the CAT on a part-time, per diem basis in accordance with the CAT’s Per Diem Policy. Additional consideration will be given to applicants who can demonstrate fluency in French, both written and oral.

In addition to recruiting part-time Members, the Tribunal may establish an eligibility roster for future appointments. The results of this process may be used to staff future positions with similar qualifications including CAT Members and Vice Chairs.

If interested, please apply with your resume and cover letter by September 15, 2026, 4:00 pm.

Key Duties and Responsibilities

• Work under the general direction and mentorship of the CAT Chair and one or more Vice-Chairs.
• Become fully trained and knowledgeable in the applicable law, tribunal procedures, and the CAT online dispute resolution system.
• Manage multiple concurrent cases, checking active cases at least once a day for messages and tasks.
• Devote between 10 and 20 hours per week exclusively to CAT work.
• Attend monthly Member meetings and additional training or Member meetings as required.
• Participate in the Tribunal Member performance assessment system, which may include self-assessments, peer and other assessments of performance, and discussions about learning plans and other supports.

Qualifications

• Experience in a neutral dispute resolution role, such as tribunal member, adjudicator, arbitrator, mediator, conciliator, ombudsperson, or a comparable role involving the fair assessment of information, resolution of disputes, and decision-making.
• Demonstrated ability to both mediate and adjudicate disputes, including identifying issues, assessing evidence, facilitating resolution, and making fair and impartial decisions.
• Demonstrated comfort and effectiveness conducting dispute resolution primarily through written communications in an online environment.
• Experience interpreting and applying legislation, policies, case law, or regulatory frameworks in a decision-making, advisory, investigative, dispute resolution, or adjudicative context.
• Knowledge of, or the ability to quickly develop knowledge of, the Condominium Act, 1998, the Statutory Powers Procedure Act, administrative law principles, procedural fairness, and natural justice.
• Strong analytical, problem-solving, and decision-making skills, including the ability to assess conflicting or incomplete evidence and exercise sound, independent judgment.
• Exceptional written communication skills.
• Demonstrated ability to produce clear, concise, well-reasoned, and legally sound written decisions, orders, and procedural directions, and to consistently deliver high-quality written work within established timelines.
• Understanding of, or demonstrated interest in, the role of administrative tribunals in providing accessible, fair, timely, and proportionate dispute resolution services.
• Understanding of, or demonstrated interest in, condominium law, condominium communities, and the consumer protection mandate of the Condominium Authority of Ontario.
• Demonstrated ability to communicate effectively, respectfully, and empathetically with diverse participants, including self-represented individuals and those who may be unfamiliar with tribunal processes.
• Commitment to accessibility, procedural fairness, diversity, equity, inclusion, and accommodation principles.
• Strong organizational and time-management skills, including the ability to manage multiple concurrent matters in a technology-enabled environment.
• Advanced computer skills, including proficiency with Microsoft 365 applications such as Word, Teams, SharePoint, and Outlook.
• Demonstrated integrity, professionalism, and accountability.
• Ability to preserve confidentiality, identify and appropriately address conflicts of interest, and act in accordance with the law and the CAO's mission, values, and policies.
• Commitment to ongoing learning, professional development, and continuous improvement.

Working Conditions/Environment

• Remote

Hiring Process

• Round 1 - Written Assignment
• Round 2 - Interview with the Chair & Vice Chair CAT

Disclaimer

We appreciate your interest in joining our dynamic team. However, due to the high volume of applications, only candidates selected for further consideration will be contacted.

CAO is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, national origin, gender identity or expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

We also welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.