Role Description

We are seeking an experienced, highly organized, and patient-focused Bilingual Medical Virtual Assistant (Dental) to provide front-desk, scheduling, insurance, and administrative support for a busy U.S.-based dental practice. This is a patient-facing role that requires fluency in both English and Spanish, excellent phone communication skills, and the ability to confidently manage a high volume of patient interactions throughout the day.

• Serve as an important point of contact for patients, helping them schedule appointments, understand treatment-related costs, complete necessary follow-ups, and navigate insurance-related processes.
• Support insurance verification, treatment plan preparation, co-payment collection, claim creation, and coordination with the practice's external billing company.
• Keep the appointment schedule organized and ensure patient communications and administrative tasks are handled accurately and on time.

The ideal candidate has previous dental or healthcare administrative experience and understands the importance of balancing efficiency with compassionate patient service. Dentrix experience is highly preferred, while familiarity with Delta Dental and Weave is a significant advantage.

We are looking for someone who is reliable, proactive, detail-oriented, and eager to become a long-term member of the team.

Qualifications

• Bilingual in English and Spanish.
• Previous dental or healthcare administrative experience is strongly preferred.
• Experience in a patient-facing dental or medical office role is highly desirable.
• Familiarity with dental front-desk workflows, scheduling, treatment coordination, or insurance processes is a strong advantage.
• Experience managing appointment scheduling, confirmations, rescheduling, and patient follow-ups.
• Experience with insurance eligibility and benefits verification.
• Hands-on Dentrix experience is highly preferred.
• Comfortable working with an external billing service and following up on insurance-related tasks.

Requirements

• Fluency in both English and Spanish is required.
• Excellent spoken and written communication skills in both languages.
• Confident communicating with patients over the phone.
• Able to explain scheduling, insurance, treatment, and payment information clearly and professionally.
• Compassionate and patient-focused communication style.
• Reliable laptop or desktop computer.
• Stable high-speed internet connection (minimum 25 Mbps).
• Noise-canceling headset.
• Working webcam for virtual meetings.
• Quiet and professional work environment.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• Access to our internal HIPAA compliance training, cybersecurity modules, and certification.
• Access to our proprietary training on communication, client management, productivity systems, and best practices.
• Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Time off may be granted by your client; paid time off is optional and only if offered by the client.
• Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional performance-based incentives may be available based on your performance.