<p><span style="font-size:14.0pt"><strong><span style="color:#1d2d3e">Job Information</span></strong></span><br><span style="color:black">Job Title: Health and Funeral Benefits Assessor <br>Job Requisition ID: 83336<br>Ministry: Assisted Living and Social Services<br>Location: Remote (Anywhere in Alberta Province)<br>Full or Part-Time: Full Time<br>Hours of Work: 36.25 hours per week<br>Permanent/Temporary: Permanent<br>Scope: Open Competition</span><br><span style="color:black">Closing Date: June 26, 2026</span><br><span style="color:black">Classification: Administrative Support 6<br>Salary: ​$2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)</span><span style="color:#1d2d3e"><span style="color:black"><br><br></span></span>The Ministry of Assisted Living and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. To find out more about our work visit: <a href="https://www.alberta.ca/assisted-living-and-social-services">https://www.alberta.ca/assisted-living-and-social-services</a><br><br></p> <p>The Common Service Delivery (CSD) branch holds expertise in delivery of centralized, citizen centered services, including contact centre and benefit administration services. CSD delivers centralized services on behalf of other program areas within ALSS as well as other ministries across the Government of Alberta and the Government of Canada.</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Role Responsibilities</b></h2> </div><div><p>The Health Benefits Unit Assessor is responsible for the assessment of applications to determine eligibility for Alberta Child Health Benefit (ACHB) and Alberta Adult Health Benefit (AAHB) programs, Funeral Benefits, Residential Accessibility Modification Program (RAMP), Safer Spaces (Bill 204) Program, and Continuous Positive Airway Pressure (CPAP) Requests. The Assessor interprets complex legislation, policies and guidelines for these programs, and in doing so, exercises considerable discretion and judgment in making decisions about eligibility.<br><br></p> <p>Reporting to the Supervisor, the Assessor also performs contact centre duties that involve responding to a large number of client calls in order to liaise between both internal and external stakeholders, provide updates on the status of applications, troubleshoot issues, provide interpretations of legislation and policy, and provide complex information on unit programs and services. <br><br></p> <p>You will also be responsible for the following, but not limited to: </p> <ul> <li>Determine eligibility according to program legislation and administrative procedures.</li> <li>Perform income/medical review requests as required.</li> <li>Prepare letters and emails to applicants, to delivery sites staff, physicians, and service providers regarding decisions and incomplete applications, and for collection of missing information.</li> <li>Work effectively with internal and external stakeholders including, but not limited to: Service Alberta, Alberta Health, Alberta Blue Cross, and other ministries.</li> <li>Conduct research and collect applicable documentation from clients and/or stakeholders to ensure client eligibility.</li> <li>Apply program policies and legislation to client files to determine eligibility.</li> <li><span>Coordinate with delivery site staff and third-party medical consultants regarding CPAP requests for AISH (Assured Income for the Severely Handicapped), ADAP (Alberta Disability Assistance Program), and Income Support (IS) programs.</span></li> <li><span>Provide information and support to delivery site staff and clients regarding Health Benefit Exception Committee requests for Alberta Health Benefits, AISH, ADAP, and Income Support programs.</span></li> <li><span>Liaise with funeral service providers and applicants regarding Funeral Benefit grant applications.</span></li> <li><span>Coordinate with applicants, social workers, occupational therapists, physicians, and home modification service providers regarding eligibility and application requirements.</span></li> <li><span>Work collaboratively with Health Benefit clients, health service providers, and health and dental vendors to facilitate benefit access and resolve issues.</span></li> <li><span>Assist applicants who are victims of abuse by coordinating with emergency protection and shelter service providers as appropriate.</span></li> <li>Interpret and assess information on program legislation, regulations and policy for clients and Albertans by telephone and email.</li> <li>Provide holistic assessment and provide guidance to clients on program eligibility, application/appeal procedures and processes.</li> </ul> <p><br>Please click on this <a title="" href="https://mydocs.wfd.alberta.ca/media/c2ypxp2w/jr83336_health-funeral-benefits-assessor_jd.pdf" target="_self">link</a> to view the job description for this position.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>APS Competencies</b></h2> </div><div><p>Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.<br><br></p> <p>This link will assist you with understanding competencies:<br><a href="https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf">https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf</a>.<br><br></p> <ul> <li>Agility</li> <li>Drive for Results</li> <li>Develop Self and Others</li> <li>Build Collaborative Environments</li> <li>Develop Networks</li> <li>Systems Thinking</li> <li>Creative Problem Solving</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></h2> </div><div><p>High school diploma and four years of related experience.<br> <br>Equivalencies will be considered as directly related education or experience based on 1 year of education for 1 year of experience or 1 year of experience for 1 year of education.<br><br>The following are requirements for the position:</p> <ul> <li>Possess in-depth knowledge of all applicable legislation, regulations, policies, criteria, guidelines, processes and procedures for client funding and to determine eligibility and calculate assessments.</li> <li>Excellent, accurate, articulate and concise verbal, writing, and mathematical abilities.</li> <li>Be able to research, create and analyze information provided on IT systems and paper application/correspondence.</li> <li>Analytical, research, and decision-making skills, including ability to pay close attention to detail.</li> <li>Organizational and time management skills, including ability to function effectively in a high volume work environment.</li> <li>Ability to effectively manage stress and difficult situations.</li> <li>Confidence and ability to efficiently and effectively diffuse hostility and resolve conflicts.</li> </ul> <p><br><strong>Assets: <br></strong></p> <ul> <li>Familiarity with computers and ability to learn unfamiliar systems</li> <li>Attention to detail</li> <li>Flexibility and adaptability to rapidly changing situations</li> <li>Good recall of learned information</li> <li>Research, analysis, and critical thinking skills</li> </ul> <p><br>Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. <br>Refer to <a href="https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards">https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards</a></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Notes</b></h2> </div><div><p>This is a permanent full-time position. As this position is remote, you must have reliable high speed internet and must be located in the Province of Alberta. <br><br></p> <p>Hours of work are 36.25 hours weekly. <br><br></p> <p>Final candidates will be required to undergo a security screening.<br><br></p> <p>In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.<br><br></p> <p>Your cover letter and resume will be used as a screening tool to assess your written communication. An additional written assignment may be used as part of the screening process.<br><br></p> <p>Links and information on what the GoA have to offer to prospective employees.<br><br></p> <ul> <li>Working for the Alberta Public Service - <a href="https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx">https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx</a>.</li> <li>Public Service Pension Plan (PSPP) - <a href="https://www.pspp.ca">https://www.pspp.ca</a>.</li> <li>Alberta Public Service Benefit Information - <a href="https://www.alberta.ca/alberta-public-service-benefits">https://www.alberta.ca/alberta-public-service-benefits</a>.</li> <li>Professional learning and development - <a href="https://www.alberta.ca/professional-development-support-directive">https://www.alberta.ca/professional-development-support-directive</a>.</li> <li>Research Alberta Public Service Careers tool – <a href="https://researchapscareers.alberta.ca">https://researchapscareers.alberta.ca</a>.</li> <li>Positive workplace culture and work-life balance.</li> <li>Leadership and mentorship programs.</li> </ul></div></div></div><p class="TableParagraph"><span style="font-size:14.0pt;color:black"><strong>How To Apply</strong></span><br><span style="color:black">Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.</span><br><br><span style="color:black">Candidates are required to apply for a job online. Please visit </span><a href="https://www.alberta.ca/job-application-resources#before" target="_blank" rel="noopener">https://www.alberta.ca/job-application-resources#before</a> for more information. Please visit <a href="https://www.alberta.ca/recruitment-principles" target="_blank" rel="noopener">Recruitment Principles</a><span style="color:black">, for more information.<br><br></span>In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.<br><br><span style="color:black">It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(</span><a href="https://www.alberta.ca/international-qualifications-assessment.aspx" target="_blank" rel="noopener">https://www.alberta.ca/international-qualifications-assessment.aspx</a><span style="color:black">) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information</span> (<a href="https://canalliance.org/en/default.html" target="_blank" rel="noopener">https://canalliance.org/en/default.html</a>).<br><br><span style="color:black">It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.</span><br><br><span style="font-size:14.0pt;color:black"><strong>Closing Statement</strong></span><br><span style="color:black">This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.</span><br><br><span style="color:black">We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.</span><br><br><span style="color:black">If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob</span><span style="color:#ff0000"> </span><span style="color:black">at <a title="" href="mailto:Baiju.Jacob@gov.ab.ca" target="_self">Baiju.Jacob@gov.ab.ca</a></span></p>