About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.

The Opportunity - Group Product Lead, Teams & Payroll

You are equal parts product visionary and growth strategist - steering the way to innovation that elevates our customers’ businesses and by extension, our business. You’ll use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks experience to help different customers get there. You are passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results.

Note: This role is Remote meaning you can work remotely from the location stated above. Workign some in office days in the downtown Toronto office might be required up to twice a month if needed.

What You'll Do as a Group Product Management Lead

• Be a subject matter expert in your product domain, and a product area leader across the Product Design & Engineering (PDE) organization

• Own and lead your product area mission, strategy and multi-year roadmap, and product metrics

• Foster and build relationships with your technical leadership peers and stakeholders to drive alignment

• Critically evaluate, shape, and create product management best practices across the PDE organization

• Hold your team and Product, Design, and Engineering counterparts accountable to deliver outcomes with quality and efficiency, that take into consideration customer & usage data

• Apply your deep understanding of business and customer metrics and embed data-driven decision making into your team’s product management processes

• Navigate tough conversations with stakeholders across the organization to ensure alignment towards business priorities.

• Effectively lead your PM team, ensuring continual improvements in their PM craft and career progression

What You'll Bring to the Role

• 8+ years of product management experience with a proven track record of driving business growth through product innovation, extension, and market expansion.

• Deep understanding of SaaS business models and support strategies, spanning from customer acquisition to late lifecycle engagement. You are adept at setting multi-year visions, roadmaps, and business plans to steer strategy and planning.

• Exceptional ability to simplify complex concepts and clearly articulate your results to partners and executives, particularly in terms of adoption, engagement, and key product metrics.

• Strong proficiency in data analytics, with experience using data to inform strategic decisions. You collaborate closely with data management teams to establish best practices in your product area.

• Demonstrated ability to manage and mentor junior product managers, helping them refine their product management skills.

• Solid grasp of SDLC and the impact of the tech stack on your product.

• In-depth understanding of what makes a world-class user experience and how to integrate technology with design thinking to create and enable superior customer system designs.

You'll Stand Out If You Bring Experience In

• Working knowledge of payroll, HRIS, and accounting software, especially within a SaaS platform context.

• Experience as a small business owner or in managing products specifically designed for small businesses.

• Proven track record of bringing major features to market quickly and iterating based on customer feedback.

• Experience working with business cases and P&L to drive impactful business outcomes.

• Previous experience advocating for Product-Led Growth (PLG), educating stakeholders and team members on best practices, and fostering a mindset shift within the organization.

• Bachelor’s degree or MBA in related field

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:

• 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.

• Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.

• 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.

• 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.

• 🚀 Accelerated Growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Closing

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.