Francophone Customer Support Representative – Remote

Are you a fluent French speaker with strong English skills? Looking for a full-time remote opportunity where you can grow your career?

At TalentPop App, we’re building a world-class customer support team and are looking for talented Francophone professionals who are passionate about delivering exceptional service and creating positive customer experiences.

Important Application Note To be prioritized, please make sure to select BOTH French and English in the "Languages You Speak" section of your application.

Your Role

Responsibilities

As a Francophone Customer Support Representative, you will play a key role in supporting our French-speaking customers while collaborating with a global team.

Your responsibilities include

  • Customer Support: Assist customers via email, chat, and phone in French and English.

  • Issue Resolution: Troubleshoot and resolve product, order, and account-related concerns.

  • Customer Experience: Deliver high-quality, empathetic, and solution-oriented support.

  • Documentation: Accurately log interactions and updates using CRM tools like Zendesk or Salesforce.

What We’re Looking For

  • Language Skills: Fluent in French (C1/C2) and proficient in English.

  • Experience: Minimum of 1 year in customer service (BPO, call center, or SaaS is a plus).

  • Technical Skills: Comfortable navigating CRM systems and digital tools.

  • Soft Skills: Strong communication, attention to detail, and problem-solving ability.

  • Work Ethic: Reliable, proactive, and able to work independently in a remote setup.

Work-From-Home Requirements

  • Stable internet connection (minimum 25 Mbps upload/download).

  • Reliable computer (Intel i5 or equivalent minimum).

  • Quiet and professional workspace.

  • Headset with a clear microphone.

Why Join TalentPop?

  • Fully Remote: Enjoy the flexibility of working from home.

  • Career Growth: Opportunities for advancement and skill development.

  • Benefits: Paid time off and monthly health stipend.

  • Performance Rewards: Bonuses and incentives for top performers.

Apply Today

If you’re ready to be part of a collaborative and fast-growing international team, we’d love to hear from you.

This position is directly with TalentPop App. Take the next step in your career with us!

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...