About Us At Numo Health, we are revolutionizing the healthcare industry by providing cutting-edge virtual care solutions to individuals, families, and communities. As a pioneering pulmonary virtual care startup, we are committed to delivering exceptional patient experiences while fostering a collaborative and innovative work environment. Our team is dedicated to pushing the boundaries of healthcare technology and improving patient outcomes through virtual care. If you are a passionate and driven individual who shares our vision, we invite you to join our dynamic team as a Virtual Medical Receptionist – Patient Experience and Operations Specialist.

Job Summary

We are seeking an experienced and highly motivated Virtual Medical Receptionist to join our team. As a key member of our operations team, you will play a pivotal role in ensuring an exceptional patient experience by efficiently managing appointments, assisting patients with inquiries, and contributing to the smooth operation of our virtual pulmonary care practice. If you are a detail-oriented team player with exceptional customer service skills, a passion for innovation in healthcare, and a commitment to improving patient outcomes, we encourage you to apply for this exciting opportunity. Responsibilities As a Virtual Medical Receptionist – Patient Experience and Operations Specialist, you will be responsible for the following key areas: Patient Communication: Answer incoming calls from patients in a professional and friendly manner, assist patients with appointment scheduling, rescheduling, and cancellations, and provide information about our services, care processes, and virtual visit instructions. Appointment Management: Efficiently manage the appointment calendar, ensuring proper scheduling and availability, and send appointment reminders and follow-up communications to patients. Waitlist Management: Proactively reach out to patients on the waitlist to schedule appointments as availability opens up. Insurance Verification: Collaborate with patients to gather and verify insurance information, check insurance coverage, and provide accurate information to patients regarding coverage details. Electronic Medical Record (EMR) Handling: Utilize the EMR system, Athena, to access patient records, update information, and schedule appointments, and ensure accurate and up-to-date patient data within the EMR. Process Improvement: Identify opportunities for process improvement and suggest innovative solutions to enhance patient experiences and operational efficiency, and collaborate with the team to implement new processes and refine existing ones. Must-Haves To be successful in this role, you will need to possess the following essential qualifications: Previous Experience as a Medical Receptionist: You should have prior experience working as a medical receptionist, preferably in a virtual care setting. Proficient in Using Electronic Medical Record (EMR) Systems: You should be proficient in using EMR systems, specifically Athena, to access patient records, update information, and schedule appointments. Tech-Savvy with the Ability to Troubleshoot Low-Level Technical Issues Independently: You should be tech-savvy and able to troubleshoot low-level technical issues independently. Ability to Think Critically, Solve Problems, and Make Decisions that Contribute to Process Improvements: You should be able to think critically, solve problems, and make decisions that contribute to process improvements. Excellent Interpersonal and Communication Skills to Collaborate Effectively with Cross-Functional Teams: You should possess excellent interpersonal and communication skills to collaborate effectively with cross-functional teams. Exceptional Organizational and Problem-Solving Skills to Handle Complex Operational Challenges: You should have exceptional organizational and problem-solving skills to handle complex operational challenges. A Passion for Innovation in Healthcare and a Commitment to Improving Patient Outcomes through Virtual Care: You should have a passion for innovation in healthcare and a commitment to improving patient outcomes through virtual care. Nice-to-Haves The following qualifications are not essential but would be beneficial for the role: Prior Experience in Pulmonary Care or Healthcare Administration: You should have prior experience in pulmonary care or healthcare administration. Experience with Athena: You should have experience with Athena, the EMR system used in our practice. Bilingual in English and Spanish: You should be bilingual in English and Spanish. Prior Experience in a Remote Working Environment: You should have prior experience working in a remote environment. Benefits We offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits include: 100% Healthcare (Medical, Dental, Vision) + 50% for Dependents: We offer 100% healthcare coverage for you and 50% for your d