Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at careerzynith

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! careerzynith is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our dynamic team. About careerzynith At careerzynith, we're on a mission to transform daily commutes and make a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Our innovative approach to mobility has made us a leader in the industry, and we're excited to welcome talented individuals like you to our team. Join Our Team As a Customer Support Agent at careerzynith, you'll have the opportunity to experience the dynamics of the mobility industry firsthand. You'll learn about our operations, technology management, and on-demand mobility processes, enabling you to provide top-notch support to customers in the USA and contribute to careerzynith's and team's goals. Key Responsibilities * Provide first-line support through phone, email, and digital channels as needed, ensuring a seamless customer experience. * Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating issues as necessary. * Maintain accurate customer records, updating reasons for contact, solutions provided, and other relevant information to support our customers and maintain service quality. * Foster positive interactions in all communications, making sure customers feel understood and supported. * Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. * Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements. * Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations. * Offer feedback and insights on areas that may lead to a poor customer experience. * Embody the values of careerzynith, ensuring these are reflected in your daily work. What You'll Bring to Us * Fluent English You have a high and fluent English (C2 level), both written and spoken. * Customer-First Mindset You love helping people and solving problems, whether it's over the phone or by email. * Tech-Savvy You're comfortable with MS Office and can pick up new tools quickly. * Organised & Motivated Even when things get busy, you stay organised and keep delivering quality service. * Eligibility Be eligible to work in Spain. What We Offer * Starting date 10th of February, 2025. * Contract Temporary (6 months). * Salary 9.743€ gross per year * Working hours Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). * 24 holiday days per year on a full-time basis. * Work Model Hybrid working model. * Location Barcelona, Spain. Additional Benefits * Employee Assistance Program - Free, confidential, and impartial guidance and support. * Option to sign-up for Discounted Private Health Insurance. * Referral Program Refer a Friend and get a Referral bonus. * Access to specialised LinkedIn training courses. * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. * Best-in-class people engagement activities and programs. * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. About Our Culture At careerzynith, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within careerzynith. Join Our Team Today! If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team at careerzynith.

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