Customer Service Role - Bilingual (English/French)

  • Ministry of Public and Business Service Delivery and Procurement- Service Ontario
  • Sarnia, ON
  • 8 days
  • $28.81 - $33.40 Per hour*
Contract

Full-Time

Job Description

Job ID: 242462

City: Sarnia

Language of Position(s): Bilingual English/French

Job Term: 2 Temporary assignments/contracts up to 12 months with possibility of extension

Job Code: 95423 – Customer Service Rep 2

What we offer: ServiceOntario offers a training program that will help you be successful in the role. Join our team in Sarnia, where you will be supported to delivering fast and friendly services.

  • provide onsitequality customer services in person, by providing timely and accurate information related to government programs, products and services
  • process applications and renewals
  • provide information about government services
• You must possessoral French language skillsat the advanced level. Your proficiency level will be confirmed before hire.

Exceptional customer service must have:

  • Customer focusto provide optimum service, explain information and meet customer needs resulting in a positive experience.
  • Thinking skillsto probe for information, assess situations, and take appropriate actions.
  • Computer proficiencyand ability to use Microsoft Office, database programs, and operation of specialized equipment.
  • Math skills to handle cash, operate cash register and point of sale machines to process transactions
  • Effective communicationto explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
  • Team collaborationto work well with colleagues in a team environment.
Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How to Apply

How to apply:
  • You must apply online by visitingontario.ca/careers . You must enter the job id number 242462 in the Job ID search field to locate the job ad.
  • Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  • OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  • If you require a disability related accommodation in order to participate in the recruitment process, pleaseContact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
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