Customer Service Representative III

Job Description:

  • Provide high-quality customer service by responding to telephone inquiries, requests, and problems
  • Research, analyze, and provide solutions that meet customers’ needs
  • Resolve customer inquiries and problems on first contact
  • Provide customers with account information
  • Resolve or refer billing disputes
  • Correct payment errors
  • Revise fees and finance charges as appropriate
  • Perform account maintenance
  • Take card, check, or other orders
  • Act on lost or stolen cards/checks
  • Research customer problems not resolved during initial contact
  • Support corporate fleet clients and their drivers across a 24-hours-a-day, 7-days-a-week, 365-days-a-year operation

Requirements:

  • High school diploma or equivalent
  • Typically four to five years of relevant experience
  • Thorough knowledge of concepts, practices, policies and procedures of banking products and services
  • Effective telephone and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Ability to work the permanent schedule Sunday–Thursday, 2:30p–11:00p, with Friday and Saturday off
  • Ability to complete approximately six weeks of training Monday–Friday, 8:00a–4:30p, followed by approximately two weeks of on-the-job training
  • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits:

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • 10% shift differential for eligible evening hours
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension
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