Customer Service Rep – Chat Support
<p><strong>About Ascendion :</strong></p><p>Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.</p><p><strong>Ascendion | Engineering to elevate life</strong></p><p>We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:</p><p>Build the coolest tech for the world’s leading brands</p><p>Solve complex problems - and learn new skills</p><p>Experience the power of transforming digital engineering for Fortune 500 clients</p><p>Master your craft with leading training programs and hands-on experience</p><p>Experience a community of change makers!</p><p>Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.</p><p><br></p><p><strong>Position: Customer Service Rep – Chat Support</strong></p><p><strong>Location: Rio Rancho, NM</strong></p><p><br></p><p><strong>Job Summary:</strong></p><p>Client is seeking a customer-focused Customer Service Representative to support small and medium-sized business (SMB) customers through online chat. This role combines customer service, pre-sales support, lead generation, and order assistance. The ideal candidate will understand customer requirements, identify sales opportunities, recommend suitable products and solutions, and help customers complete their purchases.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist SMB customers through online chat with inquiries related to hardware, software, products, and technical requirements.</li><li>Understand customer needs, business requirements, budget considerations, and solution constraints.</li><li>Identify potential sales opportunities and generate qualified leads for the appropriate sales teams or departments.</li><li>Recognize opportunities for upselling, cross-selling, and expanding existing customer relationships.</li><li>Recommend suitable products and solutions based on customer requirements.</li><li>Assist customers with product selection and order placement through chat.</li><li>Identify potential challenges and evaluate alternative solutions to meet customer needs.</li><li>Collaborate with internal teams to address customer requirements and support sales opportunities.</li><li>Maintain a positive customer experience through professional communication, timely responses, and effective problem-solving.</li></ul><p><br></p><p><strong>Required Qualifications:</strong></p><ul><li>Experience in customer service, chat support, sales support, pre-sales, or lead generation.</li><li>Strong written communication and customer interaction skills.</li><li>Ability to understand customer needs and identify relevant sales opportunities.</li><li>Good problem-solving and analytical skills.</li><li>Ability to manage multiple customer conversations while maintaining accuracy and service quality.</li><li>Customer-focused approach with strong attention to detail.</li><li>Willingness to work in a hybrid arrangement in Rio Rancho, NM.</li></ul><p><br></p><p><strong>Thanks</strong></p><p><br></p><p><strong>Salary Range: </strong>$28,000 - $30,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.</p><p><br></p><p><strong>Benefits: </strong>The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]</p><p>Want to change the world? Let us know.</p><p>Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!</p>
