Customer Service Associate at Compass Experience Labs: 100% Remote (OH, FL, GA, TX, NC, WI, SC, AL, TN, MI)

Title: Customer Service Associate (US-Based Remote)

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

About the Opportunity

Work Setup: Remote – U.S. Candidates must be located in one of the following states: Ohio (OH), Florida (FL), Georgia (GA), Texas (TX), North Carolina (NC), Wisconsin (WI), South Carolina (SC), Alabama (AL), Tennessee (TN) or Michigan (MI)

Schedule: 8:00 AM 5:00 PM PST, 5 days a week

Days Off: Fixed weekends off

Employment Type: Full-Time

Industry: Specialty Coffee & Beverage Retail

We re looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

As a Customer Service Associate, you ll be part of a team that helps customers have a seamless and positive experience from answering questions and resolving concerns to providing friendly and knowledgeable support.

If you have call center experience, enjoy helping people, and thrive in a fast-paced customer-focused environment, we d love to hear from you!

What You ll Do


  • Provide exceptional customer service through phone, chat, email, and other support channels

  • Respond to customer questions, concerns, and requests professionally and efficiently

  • Assist customers with orders, products, accounts, and general inquiries

  • Listen actively and identify the best solution for each customer

  • Handle customer concerns with empathy, patience, and a positive attitude

  • Resolve issues while maintaining a high standard of customer experience

  • Accurately document customer interactions in the appropriate systems

  • Follow established processes, policies, and service standards

  • Collaborate with team members and other departments to resolve customer concerns

  • Help create a friendly, positive, and memorable customer experience


What We re Looking For

Required:


  • Previous call center / contact center experience

  • Strong verbal and written English communication skills

  • Excellent customer service and interpersonal skills

  • Strong problem-solving and active listening abilities

  • Comfortable handling customer inquiries in a fast-paced environment

  • Ability to navigate multiple systems and applications

  • Reliable internet connection and a suitable remote-work environment

  • Willingness to work the required 8:00 AM 5:00 PM PST schedule

  • Availability to work 5 days per week with fixed weekends off


Why Join Us?


  • Fully Remote Work Setup Work from the comfort of your home.

  • Comprehensive Benefits Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.

  • Paid Time Off (PTO) Enjoy time away to rest, recharge, and spend with family.

  • 401(k) Retirement Plan Eligible after 6 months of employment.

  • Fixed Weekends Off Enjoy a consistent Monday Friday schedule.

  • Be Part of a Growing U.S. Coffee & Beverage Business Support an exciting and expanding specialty coffee and beverage retail brand.

  • Customer-Focused Team Join an energetic team that values great customer experiences.

  • Career Growth & Development Build and strengthen your customer service and retail support skills.

Ready to Join the Team?

If you re a customer service professional who enjoys helping people, solving problems, and bringing positive energy to every interaction, we want to hear from you!

Apply today and become part of a team that s passionate about great products, great service, and great customer experiences.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...