Customer Service and Operations Admin Support
OssKin is a fast-growing Montreal-based MedTech company shaping the future of human wearable devices in the emerging 3D-printed Medical Device and Orthopedic industries. We believe that outstanding customer relationships and efficient operations are the backbone of everything we do, in order to provide our clients and patients with a seamless experience.
Role Overview
As our Customer Service & Admin Support, you'll be the friendly first point of contact for our clients while keeping our internal operations running smoothly. You'll wear two hats — serving customers with care and professionalism, and keeping the administrative side of the business organised and efficient.
Key Responsibilities
Customer Service:
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, ensuring timely and professional responses.
- Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate team members when necessary.
- Maintain accurate customer records and update databases, and internal tracking tools on a regular basis.
- Process orders, returns, exchanges, and service requests in accordance with company policies and procedures.
- Identify opportunities to improve customer experience and suggest process enhancements to the team.
Operations Support:
- Provide administrative support to management and cross-functional teams, including scheduling, correspondence, and document preparation.
- Monitor and manage shared inboxes and communication channels, ensuring no query goes unanswered.
- Prepare and maintain reports, spreadsheets, and other operational documents to support business decision-making.
- Support inventory management and procurement activities, including tracking supplies and placing orders as needed.
- Provide administrative and clerical support to the Operations team
What We're Looking For
- Proven experience in a customer service or operations support role
- Language: Native English. (French a plus)
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Comfortable working with CRM platforms and ticketing systems
- Comfortable working with numbers, data tracking, and reporting
- Strong organizational skills and high attention to detail and accuracy
- Ability to multitask and prioritize in a fast-paced environment
- A proactive, problem-solving and solutions oriented mindset
- Team player with a professional and empathetic manner
Job Type: Fixed term contract
Contract length: 12 months
Pay: $21.00-$23.00 per hour
Expected hours: 35.0 per week
Work Location: Remote
