Join our team!

Pacific Coastal Airlines is looking for a Permanent Full Time Customer Service Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities: Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Execute deplaning and boarding processes, ensuring a safe, on-time departure

Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times

Commitment to providing a safe, stress-free and friendly passenger experience

Deliver service standards in accordance with Pacific Coastal Airlines philosophy

Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required

Other duties as assigned Qualifications and Competencies: Experience in customer-facing role

Ability to work under pressure with minimal supervision

Clear and effective communication skills with demonstrated ability to have difficult conversations

Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes

Comfortable using computers, credit and debit machines

Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts

Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Must be able to obtain and maintain designated security clearance

Capable of lifting up to 70 pounds Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today!

Pacific Coastal

Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.