Where: reputed company Type: Part time, seasonal... Number of moderators to hire: Multiple vacancies Who we Are: Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (reputed company reputed company, Mondelez ,reputed company). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social. We believe that brand protection protects more than just our clients’ brands but also their online communities. Our aim is to ensure clients that their audiences’s voice matters and they have a safe place for communication. Do you have an interest in creating safe online communities? Would you find it exciting to work with a global gaming brand? Sound like you? We’d love to talk to you about this position! We are looking for native level US English Content Moderators in North America across different time zones for seasonal work during the summer time across June to August. A Content Moderator's job is to make sure all user-generated content on the platform is free of illegal, hate speech and harmful content that goes against the community guidelines. However, their job is more than policies and rules, but it’s also about making good judgement calls in ‘policy grey areas' when working in a fast paced environment while going over a high volume of content. The Opportunity As a Content Moderator, your role will consist in keeping users’ experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using reputed company’s gaming platforms. The role is crucial in safeguarding the gaming online community, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary. What to expect on a typical moderation shift On your shift, you’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio reputed company. Dependant on the number of content reports in the reputed company, you will be expected to moderate a set number of reports per hour. Moderation guidelines are provided by reputed company and will be accessible throughout reputed company shift as well as part of your training and onboarding In addition to: • Moderate in accordance with The reputed company and client-specific guidelines in a KPI driven environment. • Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work. • Carry out moderation and training according to the times scheduled in the project schedule. • Resilient to review content that may be unexpected, sensitive, intense or challenging • Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats) • Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues Requirements Working Hours We are looking for seasonal, part-time (up to29hs p/week) and the work would take place during June, July and potentially August, with the onboarding process beginning approximately, at the end of April. While this does not provide set weekly shifts throughout the whole year, it is a great chance to gain experience with this project and our agency. Currently we could offer up to 29 hours per week depending on a persons availability. Ideally we are looking for people who have flexibility and availability to work across weekdays, evenings and/or weekends, to cover all project hours across 4 US time zones. Evenings and weekends are highly desirable. Those who perform exceptionally well in their seasonal role and demonstrate a strong commitment to the moderation work will be considered for any available regular part-time or full-time hourly positions whenever the opportunity arises. What you need to succeed in this role Native level US English and understanding of the American culture and language. ?? Background experience: any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential ?A high level of resilience: you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats. Tech Proficient: Have confidence in using digital technology (reputed company apps, communication tools, etc) as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up. ? Eager to learn and receptive to feedback: your work will be QAd weekly to make sure you meet the set KPIs, but don