Consultant, Process and Change Management (18 Month Contract)
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As a member of CIBC’s team, the Consultant, Process and Change Management is responsible for supporting the delivery of advanced consulting advice in process improvement, change management, and operational effectiveness. The role includes planning, scheduling, and facilitating training for transition and parallel processing phases, as well as creating job aids to support these activities. You will develop daily training plans, facilitate sessions with SME support, and provide ongoing support to the operations team. Post-implementation, you will offer support to teams after processes have been implemented and transition procedures to CIBC Knowledge Central standards. The role involves detailed procedure updates and the creation of job aids for critical processes, along with administrative tasks to track activities and address emerging issues. You will work autonomously on day-to-day responsibilities, researching industry best practices, tools, and systems for process improvement, and recommending enhancements to ensure standardized and efficient operations. Independent judgement is required to determine methods and approaches, and you will act as a resource integrator for your area. Please note this is a 18 month secondment opportunity.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
Process Effectiveness - Identify and recommend changes that enhance operations, whether through technology or process improvements, to ensure efficiency and effectiveness.
Strategic Thinking Approach - Drive, manage, and execute process and change management initiatives in alignment with CIBC Strategy while supporting business goals, objectives, and key performance indicators.
Training & Transition Management - Plan, schedule, and facilitate training for transition and parallel processing phases. Develop daily training plans, facilitate sessions with SME support, and provide post-implementation support to teams.
Job Aid & Procedure Development - Create and update detailed procedures and job aids for critical processes to ensure operational readiness and knowledge transfer.
Relationship Management - Manage relationships between Process and Change Management and various partners throughout the bank, focusing on client experience and shared success.
Communication - Excellent verbal and writing skills to effectively articulate ideas and opinions involving analysis, processes, and technology solutions to others with different disciplinary backgrounds.
Who you are
You can demonstrate experience with. Process improvement, change management, and facilitating training sessions. Experience in creating job aids, updating procedures, and supporting operational teams during transitions is an asset.
You have a degree in a relevant field. (i.e. business, operations, management, engineering, or equivalent experience). Advanced degree is an asset.
You are a problem solver. You have exceptional critical thinking, problem solving, and decision making skills with demonstrated ability to independently identify and analyze operational problems and recommend solutions.
You demonstrate knowledge in organizational procedures and standards, and understand the integration and interdependencies of various processes across a line of business.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 28th FloorEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Machine Learning (ML), Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis