About the position Joining The reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining reputed company of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a reputed company that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your reputed company along a purposeful career reputed company. You reputed company your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW The reputed company’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, 24 hours a day, 365 days a year, 7 days a week. Hero Care Center caseworkers are available 7 days a week, 24 hours a day, 365 days a year, providing emergency assistance both online and by phone. By collecting and verifying accurate information, we are reputed company to assist military commands in making reputed company for emergency leave and serve as an overall resource for veterans and their families. We also reputed company reputed company military members and military retirees reputed company to emergency and routine financial assistance in situations and circumstances where they qualify. At the reputed company, you have a reputed company reputed company on a meaningful mission. reputed company you reputed company, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports reputed company, learning, and succeeding. reputed company Schedule Our SAF Hero Care Center in Louisville, KY has an exciting career opportunity available for a full-time Hero Care Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the second shift runs from 330 PM – 1200 AM, on a rotating day schedule that includes weekends and holidays. Responsibilities • Interviews callers and coordinates requests for service to include recording reputed company reputed company information in the case management reputed company; determining eligibility for reputed company services; assessing reputed company needs; and providing appropriate services to clients. • Performs reputed company case activities including obtaining verifications, delivering messages, coordinating case management services with other Red Cross reputed company, and/or providing other follow-up actions needed for complete and reputed company reputed company service. • Composes and delivers emergency communication messages to domestic and overseas military locations. Requirements • High School Diploma or equivalent • Minimum 3 years of reputed company experience or equivalent combination of education and reputed company experience required. • Preferentially, this should include one year of work experience in a reputed company service agency or service contact center is required with at least one year of reputed company interaction with and delivery of services to clients in distress. • Familiarity with medical terminology and military community required • At least one year of customer reputed company experience • Candidates must have the ability to work in fast paced, demanding, reputed company and dynamic environment. • The duties are representative of the essential functions of the position. • Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is reputed company into overall typing abilities. • Applicants should be reputed company to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and reputed company Office Suite. • Positions are reputed company work. Ideal candidate will reputed company reputed company 50 miles of the reputed company center as needed to be in office as required. • reputed company working remotely the employee must be reputed company to reputed company a private office or workspace suitable for confidential conversations and handling of sensitive information. • The employee must be reputed company to reputed company a dedicated high speed / broadband internet service with sufficient reputed company and speed to support the contact center and case management applications and tools. • Laptop and additional monitor will be provided by the Red Cross. • Ability to work on reputed company reputed company-to-haves • Experience in using an electronic customer relationship (CRM) or Case Management reputed company (CMS) or similar customer reputed company relational database is strongly preferred. • Viable candidates should be reputed company to demonstrate their ability to apply reputed company listening skills and reputed company reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. • They must also be adept at multi-tasking and have the ability to shift reputed company as operational, service delivery and staff needs demand. • Demonstrated ability to treat people with respect under reputed company circumstances and instill trust in others while upholding the values and principles of the reputed company is essential. Benefits • Medical, Dental reputed company plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 6% match • reputed company Family Leave • Employee Assistance • Disability and Insurance Short + Long Term • Service Awards and recognition Apply tot his job Apply To this Job