Cargo - Associate Cargo Sin Sales Support (1-year contract)

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.


Key Responsibilities

  • Ensure billings in iCargo system are prompt and accurate
  • Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing.
  • Amend key fields and correct other validation errors for shipments.
  • Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues.
  • Ensure timely and accurate filing of spot rates for ad hoc shipments.
  • Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate.
  • Send out class rates to all agents and monitor acknowledgment receipt.
  • Prepare and issue non agent specific AWB requests for charter flights.
  • To support agent AWB request if iCargo could not release AWB for agent restock.
  • Handle booking requests promptly and able to offer solutions and alternatives.

Requirements

  • Diploma holder
  • Knowledge in accounting preferred
  • Comfortable working with numbers
  • Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial
  • Possess good communication and interpersonal skills
  • Good negotiation and analytical skills
  • Customer-focused and service-oriented

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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