Cargo - Associate Cargo Sin Sales Support (1-year contract)
<u><strong>Job Description<br><br></strong></u>The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.<br><br><u><strong>Key Responsibilities<br><br></strong></u><ul><li>Ensure billings in iCargo system are prompt and accurate</li><li>Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing.</li><li>Amend key fields and correct other validation errors for shipments.</li><li>Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues.</li><li>Ensure timely and accurate filing of spot rates for ad hoc shipments.</li><li>Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate.</li><li>Send out class rates to all agents and monitor acknowledgment receipt.</li><li>Prepare and issue non agent specific AWB requests for charter flights.</li><li>To support agent AWB request if iCargo could not release AWB for agent restock.</li><li>Handle booking requests promptly and able to offer solutions and alternatives.<br><br></li></ul><u><strong>Requirements<br><br></strong></u><ul><li>Diploma holder</li><li>Knowledge in accounting preferred</li><li>Comfortable working with numbers</li><li>Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial</li><li>Possess good communication and interpersonal skills</li><li>Good negotiation and analytical skills</li><li>Customer-focused and service-oriented <br><br></li></ul>We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
