Call Centre Representative

As one of Canada’s fastest-growing home service companies, Home Service Solutions is seeking a call center representative to help facilitate the growth of our team. This role is for people who enjoy speaking with customers, are comfortable with outbound sales, and are proficient with computers, admin duties, and data entry.

Our Call Centre Representatives answer inbound calls to assist with questions or requests from clients. They also make a large amount of outbound sales calls daily. The right representitive will help resolve any problems the customer or fellow teammates may have.

Our call center reps also need to have experience with excel and a general understanding of how to naviagte basic company CRM's. As a voice of the company you would need to have excellent communication skills and be comfortable working in a fast pace enviroment.

What Does The Call Centre Representative do?

  • Sell services over the phone
  • Interact with customers via phone, email, online chat, in-person, social media
  • Resolve customer problems and complaints
  • Respond to questions
  • Receive payments
  • Setup and resolve problems with customer accounts
  • Handle inquiries about services
  • Verify customers through our CRM
  • Direct unresolved issues to a different department if needed
  • Communicate and coordinate effectively with internal departments
  • Provide customers with information on any open orders and invoices
  • Maintain customer database
  • Follow company processes accurately and efficiently
  • Scheduling installations
  • Administrative tasks using excel and other software programs
Education, Experience, and Language:
  • High school diploma or equivalent
  • Experience in customer service
  • Call center experience
Work Conditions:
  • Office Environment
We provide:
  • Training
  • Opportunities for advancement
  • Monthly financial bonuses for additional compensation
While we thank all candidates for their interest, only those who most closely match our requirements will be contacted. Job Type: Full-time, Hourly Wage

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Benefits

  • Casual dress
  • Dental care
  • On-site parking
  • Vision care
  • Work from home
Flexible language requirement:
  • French not required
Ability to commute/relocate:
  • Waterloo, ON N2V 2C9: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 1 year (preferred)
Language:
  • English (required)
Work Location: In person
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...