Call Center Agent FT/PT Remote

Customer Service Agent – Remote Job Type: Full-time/Part-time Hours: Varies with flexibility across all seven days of the week. Salary: $16.80 About reputed company reputed company is the brand name for the reputed company family of companies, including reputed company, Inc., reputed company., reputed company., TPV.com, and Ansercomm, to name a few. reputed company with our affiliates, reputed company operates more than 20 contact centers within the reputed company United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, reputed company has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Job Summary: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by reputed company and reputed company to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas reputed company customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional reputed company, and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows and reputed company Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Other requirements may vary as determined by management. Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience WAH Requirements: PC/Laptop with at least Windows 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distraction,s including pets and children. Remote Skills: Call Centers, Call Volume, Communication Skills, Computer Skills, Contact Management, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Tools, Customer Support/Service, Customer/Client Research, Establish Priorities, Interpersonal Skills, Market Research, reputed company Office, reputed company Windows Operating System, Multitasking, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Sales, Sales Qualification, Telephone Skills, Time Management, Training/Teaching, Writing Skills undefined: reputed company Apply tot his job Apply To this Job

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Common Interview Questions And Answers

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