Butler/ Head Waiter

We are looking for a talented, enthusiastic and experienced Head Waiter/ Butler to join our team at one of our prestigious contracts.

Serves food courses and alcoholic/non-alcoholic beverages to guests. Also Provides a courteous, professional, efficient, flexible and personalised service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

 
Hours: 4 days on and 2 days off - 2 earlies (05:00-13:30) and 2 lates (13:30-22:00)

Duties and Responsibilities:

  • Take care of all guests and coordinate with all concerned departments to fulfil guest needs and requests.
  • Fully aware of the Room Service and other menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
  • Keeps concerned departments informed about the guest allergies and food preferences.
  • Update software with guest preference, likes and dislikes on to the guest profile section.
  • Demonstrate discretion and courtesy when entering into the private space of guests
  • Follows all the guest needs until they are completed to the total guest satisfaction.
  • Welcomes guest.
  • Escorts the guests to their assigned lounges.
  • Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.
  • Able to perform software operations like check-ins / check-outs, update profile, lounge reservation and requests.
  • Records transactions and order items in Point of sales (POS) system or manually.
  • Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
  • Checks in with guests to ensure satisfaction with each food course and/or beverages.
  • Performs all his/her duties with the sense of priority and dedication.
  • To welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
  • Carries out checkout in efficient manner, offering luggage assistance and transportation.
  • Wishes fond farewell to the guest at the time of departure.
  • Understands and strictly adheres to the Rules & Regulations of the Company a policy on Fire, Hygiene, Health and Safety.
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