Business Account Specialist – SLED

Job Description:

  • Prospect for new customers while partnering with the sales team to close opportunities
  • Support account strategy with sales
  • Support customer success plans
  • Support contract implementation, migration, and onboarding for new and existing customers
  • Drive and train adoption of online self-service and My Business features for SLED customers
  • Resolve customer problems and recommend solutions
  • Identify opportunities to increase in-person customer interactions for sales representatives
  • Support quarterly business review preparation, including adoption and additional value-driver reviews
  • Prioritize service requests based on customer-success impact
  • Submit credits for review and ensure customer communication and application
  • Submit and follow up on internal department and Get Support requests
  • Process feature and order transactions and support renewals
  • Collaborate with sales to identify upsell, cross-sell, and migration opportunities

Requirements:

  • Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
  • Valid driver’s license
  • Eligibility to pass Motor Vehicle Record check
  • Ability to identify customer opportunities, communicate effectively with customers, support SLED sales representatives, and provide customer service
  • Experience working with customers to solve problems and create sales
  • Experience prospecting, selling, sales support, and problem resolution for business accounts
  • Experience hunting for new business and partnering with sales teams to close sales
  • Experience growing business with existing customers
  • Familiarity with crafting customer-focused product programs
  • Experience resolving customer problems and recommending solutions
  • Experience managing sales tracking and appointments for a sales team
  • Ability to work in a fast-paced, multitasking environment

Benefits:

  • Best in class medical, dental and vision
  • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both
  • Sales recognition programs with travel, gifts, and other incentives for top performers
  • Five weeks of paid time off (vacation, holidays, and personal days)
  • 8 weeks of paid parental leave for eligible new parents
  • Up to 16 weeks of paid time off for new mothers when paired with short-term disability
  • Up to $8k per year in tuition assistance
  • Industry certifications through Verizon’s Get Certified program
  • Discounts up to 50% off Verizon products and services
  • Employee discounts
  • Pet insurance
  • Medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home & auto insurance
  • Up to 8 company-paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Up to 15 days of vacation per year for newly hired employees, increasing with service
  • Potential premium pay such as overtime, shift differential, holiday pay, and allowances
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