Position Title: Bilingual Medical Review Officer Assistant, Medical Review Office (MRO)

Contract: 1-Year Fixed-Term

Hours: Full-time Monday-Friday, variable based on business needs, 8 hour shifts

Location: Remote

Reason for Vacancy: Replacement

DriverCheck does not use AI in any part of our recruitment process.

DriverCheck is growing!

Are you a creative genius? Are you a passionate, dedicated, smart, self-aware and detail focused individual? Then we need you on our team!

We are seeking a Bilingual Medical Review Officer Assistant to become an important member of our team. This position plays an important role in the overall success of the organization and requires professionalism, accuracy, the ability to thrive in a fast-paced environment and flexibility in working hours.

As Canada’s Fitness for Duty experts, DriverCheck’s top priority is the safety of our client’s staff and workplace. Founded in 1996, DriverCheck is the leading provider of workplace medical testing and assessments in the country serving over 6,400 employers in a variety of industries including transportation, oil & gas, mining, construction, medical and forestry. DriverCheck conducts over 250,000 medical tests annually, offering alcohol and drug testing, occupational health services, fatigue management, and injury management programs.

What we offer:

• FAMILY focused culture
• Excellent Training Program
• Supportive continuous learning environment
• Competitive Wage

The primary focus of the Medical Review Officer Assistant is to assist the Medical Review Officer (MRO) by performing the administrative tasks associated with the medical review officer's job duties. They are responsible for organizing and reviewing all the paperwork associated with Alcohol and Drug Testing. This position plays an important role in the department and as a member of the team, your contribution ensures that the department runs smoothly and efficiently. You will be responsible to work in conjunction with the MRO department Team Lead.

Operational Functions

• Work in conjunction with all Results department team members to ensure the positives results processes operate efficiently on a daily basis;
• Ensure services are compliant with applicable legislation;
• Follow DriverCheck’s policies and procedures;
• Assist in developing and implementing new service offerings, working with appropriate team members across the organization;
• Ensure high levels of quality and professional customer service among clients, test participants, collection sites, and laboratories;
• Work to create a service driven process;

Department Specific Functions

• Responsible for ensuring the accurate processing and reporting of all non-negative drug and alcohol results in addition to non-negative CAS results;
• Work in conjunction with the Medical Review Officers on all non-negative results;
• Provide administrative support to the MROs when they are working in the office and remotely;
• Prepare files for legal proceedings as required;
• Conduct follow-up correspondence with clients in the event of “no-show” test participants and delayed test results;
• Support the case management team with document entry;

Skills and Competencies

• Service excellence is a core expectation;
• Maintain a high level of confidentiality;
• Handle client complaints in a sensitive and professional manner;
• Handle Participant inquiries professionally and with empathy;
• Excellent verbal and written communication skills in English and French;
• Superior attention to detail and accuracy;
• Versatile problem-solving skills;
• Ability to multi-task in a fast paced environment with constantly changing priorities;
• Self-motivated and able to take initiative without being asked;
• Maintain, update and revise department procedures on a regular basis;
• Ability to work well independently and as a part of a group;
• A positive attitude is a necessity.

Health and Safety

• Demonstrate commitment to health and safety;
• Set a standard of performance and behaviour (lead by example);
• Communicate expectations for health and safety to co-workers;
• Promote health and safety awareness;
• Instruct workers in safe procedures and practices;
• Correct unsafe practices or conditions.
• Other Duties as assigned

What you need to be successful in the role:

• High school diploma;
• 6+ months experience in the medical field would be preferred;
• Excellent customer service and communication skills;
• Detail-oriented with a high level of accuracy;
• Strong organizational and time management skills with the ability to manage multiple priorities;
• Ability to maintain confidentiality and handle sensitive medical information in accordance with privacy requirements;
• Proficient computer skills, including experience with Microsoft Office applications and data entry systems;
• Ability to interpret and follow established procedures, policies, and regulatory requirements;
• Strong problem-solving and critical thinking skills;
• Ability to work independently while collaborating effectively within a team environment;
• Comfortable working in a fast-paced environment with changing priorities;
• Experience reviewing testing documentation and laboratory reports is considered an asset;
• Knowledge of drug and alcohol testing processes is considered an asset;
• Demonstrated ability to communicate professionally with clients, physicians, laboratories, and internal stakeholders;

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.

Department Hours: Monday - Friday, 9:00 AM to 8:00 PM
40 hour work week

Work Location: Remote