Bilingual Customer Support Representative - 2+ Years Experience (hard good products)
If you enjoy variety of activities where you can put your organization skills to good use, and are energized by helping others, this job is perfect for you! We’re searching for a bilingual individual who can speak and write in French and English, to join our growing team.
Apply now to join a team of kind, dedicated professionals.
Role Summary:
This role is focused on supporting customers with questions and issues with their products, including hard goods such as lawnmowers, snowblowers, generators and other outdoor powered equipment. You’ll help troubleshoot, find solutions, give information and recommendations to people through email and telephone.
As a member of the operations for after-sales support, this individual will work with a team that is marked by kindness, respect and dedication.
Bilingual in French and English is a must as we speak to and write with customers across Canada.
Responsibilities:
In a typical day, you will have a variety of activities to assist our Customers / Service Centers with general and technical inquiries.
This includes:
- Supporting through answering phone calls, emails, and responding to tickets through our systems
- Provide a positive experience through professional, friendly, and respectful service
- Assist with online part orders, by guiding/tracking and placing orders
- Provide general/ technical information of hard-good products
- Troubleshoot product failures and provide guidance on repairs
- Create and follow up on warranty claim cases in our CRM system
- Handle Customer registrations of new products (mail and online)
- Assist with special projects project management
Skills and Qualifications:
- Bilingual – French and English
- Professional attitude with kindness, respect and dedication
- Highly organized and able to multi-task
- Team player – works well with others and ready to lend a hand
- Problem solver - finding solutions, making recommendations and improvements
- Self-disciplined – can work from home and have a dedicated quiet space with a strong internet connection
- Continuous learner - eager to gain knowledge and proactively become more familiar with Midland’s products
- Minimum 2 years of Customer Service experience or related
- Knowledge or familiarity with small-engine, outdoor power equipment products is an asset!
About the Company:
Midland Power is a Canadian company specializing in the design of power tools and power equipment across the continent. With 20 years of experience, we have a team with deep expertise based in Toronto working to supply the best products to our retail partners and customers. We stand behind our products with dedicated customer support and a trusted nationwide service network. Our commitment to innovation and quality positions us as a leader in the power equipment industry.
We offer a positive workplace culture built on teamwork that drives us to be successful both personally and professionally, with a healthy work life balance.
- Health and dental benefits
- Paid time off
- Annual incentivized bonus based on company performance
- Many more perks
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Work from home
Experience:
- Customer support on web/phones: 2 years (required)
- mechanical or hard goods trouble shooting: 2 years (preferred)
Language:
- and writes both English and French (required)
Work Location: Hybrid remote in North York, ON M3J 2C4
