Behavioral Licensed Clinician, Evening Shift
Job Description:
- Serve as a consistent clinical point of contact for each member throughout their wellness journey
- Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
- Provide real-time crisis de-escalation, safety planning, and risk management
- Identify biopsychosocial needs and collaborate with members on solutions and next steps
- Develop SMART goals supporting healthy lifestyles
- Assess readiness to change and implement actions supporting progress through stages of change
- Shepard members to appropriate clinical care, treatment programs, and community resources
- Educate members about benefit plans, coverage, and care navigation using varied modalities
- Leverage specialized evidence-based curricula across clinical areas
- Research and provide tailored educational or support resources
- Partner with internal colleagues for follow-up, case collaboration, and care transitions
- Balance real-time queue work with out-of-queue case management
- Demonstrate diplomacy, empathy, and professionalism in difficult conversations
- Comply with HIPAA, confidentiality, compliance, and clinical documentation standards
- Manage multiple health records and systems to document interactions and progress
- Communicate effectively in verbal and written formats
- Take telephonic calls and scheduled calendar appointments in a 24/7/365 operation
Requirements:
- Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
- Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
- Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
- Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
- Experience working in or with managed care environments preferred
- Experience with direct member communication; telephonic counseling/coaching preferred
- Required to obtain AAS Crisis Specialist Certification within the first year of employment
- EAP experience and CEAP certification preferred but not required
- Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
- Proven administrative abilities, with strong computer and software application skills
- Minimum forty hours per week; rotating shifts, weekends, and holidays
- Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload
Benefits:
- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work from home
