Apple Channel Store Advisor, Stockholm

About the position

The Apple Channel Store Advisor represents Apple in a single partner reseller store and supports the sales, merchandising, and operations of an Apple Shop. The role involves building relationships with partner staff and encouraging their advocacy for Apple to improve product knowledge, brand awareness, and sales. The Advisor delivers excellent customer service, demonstrates Apple products, trains partner staff, and maintains Apple merchandising standards. The schedule is based on business needs and requires 37.5 hours per week, including evenings and weekends.

Responsibilities

  • Represent Apple within a single partner store and help customers build relationships with the brand.
  • Share in-depth knowledge of Apple products with customers, work closely with partners, and help create new product owners.
  • Showcase Apple products, accessories, and services to provide an excellent customer experience.
  • Seek opportunities to expand awareness among new and existing customers.
  • Stay current on technology and initiatives that affect the customer journey.
  • Keep Apple fixtures, product displays, and merchandising elements updated and maintained according to Apple standards.
  • Provide daily care and inspections according to guidelines, and escalate issues for timely resolution.
  • Deliver individual and group product demonstrations, share current sales promotions, and encourage adoption of the Apple platform.
  • Train partner staff.

Requirements

  • At least 2 years of related experience.
  • Passion for helping customers and partners understand how Apple technology can enrich lives.
  • Curiosity about continuous learning and eagerness to share knowledge.
  • Outstanding customer focus.
  • Excellent communication skills.
  • Ability to educate and inspire others.
  • Strong relationship-building skills and ability to become a trusted business partner at a single point of sale.
  • Fluency in Swedish and English.
  • High integrity, trustworthiness, and accountability.
  • Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment.
  • Effective time management, including the ability to multitask, organize, and prioritize tasks.

Nice-to-haves

  • Ambition to drive sales results and recommend Apple solutions.
  • Background in direct sales or solution-based selling.
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