American Express Job Description, 2nd Shift Data Entry Jobs Remote @ Joblagii ( Customer Care P[...]

Job Responsibilities: Customer Care Professional – Salary: $20-30/Hour – Company: American Express – Location: Boise, USA – Educational Requirements: Bachelor's Degree Position & Obligations Supply global‑class customer support, including responding to client inquiries and issues through various channels (calls, chat, text). Build meaningful relationships with clients using a consultative approach, understanding their needs and giving product recommendations. Deliver first‑touch resolution and negotiate satisfactory outcomes for customers and American Express. Meet and exceed service level, compliance policies, and productivity targets. Navigate PC systems and mobile applications to help clients and enable them to use online/mobile tools. Record essential information, including pricing, identity, transaction details, and notifications. Prioritize requests and adapt in an ever‑changing environment. Preferred Capabilities Demonstrated success handling high‑volume, high‑quality service in challenging situations. Passion for customer service with a high‑quality customer interaction mindset. Ability to work quickly in a dynamic environment while multitasking and using multiple systems and digital tools. Strong interpersonal, conversational, verbal, and written communication skills. Assertiveness to manage difficult conversations. Excellent negotiation, influencing, and resourcefulness skills. Critical, analytical, forward‑thinking, and problem‑solving skills with strong attention to detail. Confidence to work in a virtual environment. Desired Qualifications Minimum 2 years of customer support experience, including up to 6 months in chat support. Typing velocity of at least 40 words per minute with 90% accuracy. Basic navigation ability, internet savvy, and fundamental troubleshooting knowledge. Ability to toggle between multiple windows/devices. Bachelor’s degree; associate degree or college coursework acceptable. Extra Information Region: BGC Company Center 2, 5th Street Corner, 30th Street, Bonifacio Global City, Taguig. Workplace Flexibility: Full‑time. Requires hybrid work (onsite and remote). Work‑from‑home requirements: At least 25Mbps internet connection. Private, quiet space for remote work. High overall performance is rewarded with goal‑driven incentives. #J-18808-Ljbffr Experience: 2 years required

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