Agent, Call Centre

About the position

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveler because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Responsibilities

  • Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
  • Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
  • Utilize selling and upselling techniques to close the sale of vacation package bookings
  • Maintain a high level of professionalism in all communications and customer satisfaction.
  • Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
  • Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
  • Ensure customers are informed of all relevant reservation details and products;
  • Maintain a current and accurate knowledge of all our diverse travel products, booking procedures and policies and applying this information through the booking process;
  • Observe all procedures in handling reservations and related activities;
  • Perform other tasks as assigned by immediate superior.

Requirements

  • College diploma in Tourism or relevant work experience;
  • Sales experience with the ability to recognize sales opportunities;
  • Exceptional attention to detail and organizational skills, strong verbal and written communication skills.
  • Bilingualism (English and French) and strong communication skills;
  • Available to work flexible schedules, nights and weekends
  • Available for a 5–8-week training program from Monday to Friday (may include nights & weekend)
  • High volume inquiries during peak travel seasons.
  • Ability to learn quickly and retain product knowledge.

Nice-to-haves

  • Working proficiency of reservation systems (Ex: TTS), an asset
  • Experience in fast-paced environments, in a call center setting is an asset

Benefits

  • Generous employee travel programs
  • Travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
  • Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
  • Wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential
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