Accounts Receivable/Collections Officer

<p><strong>Receivables / Collections Officer</strong></p><p><strong>Location:</strong> Kingston, Jamaica</p><p><strong>Employment Type:</strong> Full Time</p><p>Our client, an established organization within the financial services sector, is seeking a results-driven <strong>Receivables / Collections Officer</strong> with a strong background in debt collection and a proven ability to achieve recovery targets.</p><p>The successful candidate will be responsible for managing delinquent accounts, negotiating payment arrangements, pursuing outstanding balances, and implementing effective recovery strategies. This role requires someone who is persistent, commercially aware, confident in difficult conversations, and able to demonstrate measurable results in collections.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage assigned delinquent accounts and ageing buckets to achieve collection and recovery targets.</li><li>Conduct consistent follow-up on past due accounts and outstanding balances.</li><li>Negotiate payment arrangements, settlements, and recovery proposals with customers.</li><li>Track promises to pay and take appropriate action where commitments are not honoured.</li><li>Analyze ageing reports and prioritize accounts based on risk and recovery potential.</li><li>Support account restructuring and refinancing arrangements where appropriate.</li><li>Maintain accurate records of collection activities, customer commitments, and recovery outcomes.</li><li>Prepare weekly and monthly collection and recovery reports.</li><li>Assist with repossession and post-repossession recovery activities where required.</li><li>Escalate difficult or high-risk accounts and recommend appropriate recovery action.</li></ul><p><strong>Qualifications & Experience</strong></p><ul><li>Associate or Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.</li><li>Minimum of 2–3 years' direct experience in debt collections, receivables recovery, credit management, or a related role.</li><li>Proven track record of meeting or exceeding collection and recovery targets.</li><li>Demonstrated experience managing delinquent accounts and negotiating payment arrangements.</li><li>Experience within banking, consumer finance, credit unions, microfinance, hire purchase, leasing, automotive finance, or another lending environment would be an advantage.</li><li>Strong working knowledge of Microsoft Excel and financial or loan management systems.</li></ul><p><strong>The Ideal Candidate</strong></p><p>The ideal candidate is persistent, resilient, highly organized, and comfortable being measured against clearly defined collection targets. He/she must possess strong negotiation and communication skills and be able to balance professional customer engagement with the firmness required to successfully recover outstanding debt.</p><p>Candidates should be prepared to demonstrate specific examples of their previous collection performance, including targets achieved, portfolios managed, and successful debt recovery outcomes.</p>

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